FREQUENTLY ASKED QUESTIONS
Once an order is placed, it is processed quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 24 hours, and we will do our best to accommodate your request.
Yes, you will receive the same product shown in the picture. We take great care in ensuring that all product images accurately represent the actual item. However, please note that due to the handmade nature of some products, there may be slight variations in color, pattern, or texture, especially with materials like Damascus steel or wood handles. These subtle differences only add to the uniqueness and beauty of each item. Rest assured, every product is crafted to meet the highest standards of quality and craftsmanship.
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website.
Our knives are securely packaged with protective covers and sturdy external packaging to ensure safe transportation.
Clean and dry the blade immediately after use, avoid prolonged exposure to water or acidic substances, and regularly apply blade oil to prevent rust.
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We accept returns and exchanges on most products within a specified time frame. Please visit our Returns & Exchanges page for full details on our policy and how to initiate a return or exchange.
Phone:Â +86 133 0294 9187
Email:Â [email protected]
Address: Room 356, Chuangye Yinzhang Building, No. 13, Kejizhong 1st Road, Maling Community, Yuhai Street, Nanshan District, Shenzhen 518057, Guangdong, China