Welcome to the Tosahwi FAQ page! Here you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find the answer you’re looking for, please don’t hesitate to reach out to us directly.

1. What products do you offer?

Tosahwi offers a wide range of high-quality knives, including Damascus steel knives, hunting knives, tactical knives, etc. Each knife is crafted for durability, performance, and aesthetic appeal.

2. Are the knives made from real Damascus steel?

Yes, all our Damascus steel knives are made from authentic, layered steel that is carefully forged to create the signature wavy pattern. Each blade is meticulously crafted for maximum strength, sharpness, and visual appeal.

3. Can I customize my knife?

Yes, we offer custom knife options where you can select from a variety of handle materials, blade styles, and finishes. Please contact us directly for more details on custom orders.

4. How do I care for my knife?

To ensure your Tosahwi knife lasts for years, we recommend the following care instructions:

  • Clean the blade after each use with a soft cloth and mild soap.
  • Dry the knife thoroughly to prevent rust.
  • Store the knife in a dry place, preferably in a sheath or protective case.
  • Regularly oil the blade with a light coat of mineral oil to maintain its luster and prevent corrosion.

5. Do you offer a warranty on your knives?

Yes, we offer a lifetime warranty against manufacturing defects. If your knife has any issues related to craftsmanship or materials under normal use, please contact us, and we will assist you with repair or replacement.

6. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed securely through our payment gateway.

7. How long will it take to receive my order?

Order processing typically takes 1-5 business days. Shipping times depend on your location:

  • All orders: 5-15 business days, depending on the destination.

You will receive a tracking number once your order has been shipped.

8. Do you ship internationally?

We just ship.

9. Can I return or exchange my knife?

We accept returns and exchanges on most items within 30 days of purchase. The item must be unused and in its original condition. For more details, please visit our Returns & Exchanges page.

10. How can I contact customer support?

If you have any questions or need help, please feel free to contact our customer support team via email at [email protected] or by filling out our contact form. We strive to respond to all inquiries within 24 business hours.

11. How do I track my order?

Once your order has shipped, we’ll send you an email with a tracking number. You can use this number to track your order through the carrier’s website.

12. Are your knives legal to carry?

Laws regarding carrying knives vary by location. We recommend checking your local laws and regulations before purchasing or carrying a knife. Tosahwi is not responsible for any legal issues related to carrying or possessing our products.

13. How do I stay updated on new products and promotions?

To stay informed about new arrivals, promotions, and exclusive offers, you can sign up for our newsletter at the bottom of our website. You can also follow us on social media for the latest updates.

If you still have questions, please don’t hesitate to contact us. We’re here to help!