Who We Are

Our website address is http://www.tosahwi.com. We are tosahwi, committed to protecting your privacy and providing a safe online experience. You can reach us at:

  • Address:No. 13, Science and Technology Middle 1st Road, Shenzhen 518057, Guangdong, China
  • Email: [email protected]
  • Phone: +86 133 0294 9187

What Personal Data We Collect and Why We Collect It

We collect the following types of personal data:

  • Personal Information: This includes data such as your name, email address, and any other details you provide to us (e.g., account preferences, customer inquiries).
  • Transactional Data: Information related to your purchases, including order history and payment details.
  • Technical Data: This includes information automatically collected when you visit our website, such as IP addresses, browser type, and interaction with website features (e.g., cookies, analytics data).

Why We Collect Your Data

We collect your personal data to:

  • Provide, manage, and improve our services.
  • Process transactions and manage your account.
  • Respond to inquiries and provide customer support.
  • Enhance user experience, analyze website usage, and track website performance through analytics.

We may also collect your data based on your explicit consent or other lawful bases as required by data protection laws.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images or other media files to the website, please be aware that uploaded files may be publicly accessible and may contain metadata (e.g., location data). We recommend you remove any personal data from images before uploading.

Contact Forms

When you submit a contact form, we collect the data provided (name, email, message, etc.). We retain contact form submissions for a period of [Time Period] to assist with customer support but do not use the information for marketing purposes.

Cookies

We use cookies to improve your browsing experience. Cookies help us track visitors, understand usage patterns, and remember your preferences. Some third-party services (such as analytics and social media plugins) may also set cookies. By using our website, you consent to the use of cookies as outlined in this policy. You can manage cookie settings in your browser.

Analytics

We use Google Analytics to analyze the traffic and usage of our website.

Who We Share Your Data With

We may share your personal data with third-party service providers who assist us in running our website and processing transactions, including:

  • Payment processors (for transaction processing)
  • Hosting services
  • Marketing partners (for targeted advertisements)
  • Analytics providers

We ensure that these third parties comply with data protection laws and provide safeguards to protect your data. For more information, please refer to their privacy policies.

How Long We Retain Your Data

We retain personal data for the following periods:

  • Account Information: Retained as long as you have an active account with us.
  • Transaction Records: Retained for up to 3 years for record-keeping and legal purposes.
  • Contact Form Data: Retained for 3 months for customer support purposes.

What Rights You Have Over Your Data

You have the right to:

  • Request access to, correction, or deletion of your personal data.
  • Object to or restrict processing of your data.
  • Withdraw consent, where applicable.
  • Request a copy of your personal data in a structured format.

Please contact us at [email protected] if you wish to exercise any of these rights.

Where Your Data Is Sent

Your data may be transferred to and processed in countries outside of the European Union (EU) or European Economic Area (EEA), including cloud storage providers or payment processors. We ensure that adequate safeguards are in place, such as Standard Contractual Clauses or Privacy Shield, to protect your data in accordance with European data protection standards.

Contact Information

For any privacy-related concerns, please contact us at:

  • Email: [email protected]
  • Address: No. 13, Science and Technology Middle 1st Road, Shenzhen 518057, Guangdong, China

How We Protect Your Data

We use industry-standard security measures to protect your data, including encryption, secure access controls, and regular security audits. We also ensure our staff undergoes proper training on data protection principles.

What Data Breach Procedures We Have in Place

In the event of a data breach, we have procedures to promptly assess and mitigate any risks. We will notify affected users within 2 days of discovering a breach if their personal data is at risk.

What Third Parties We Receive Data From

We may receive user data from third-party services, such as advertising networks, analytics providers, or social media platforms, and combine it with the data we collect directly from you. We will disclose this information in accordance with this privacy policy.

What Automated Decision Making and/or Profiling We Do with User Data

We do not engage in automated decision-making or profiling without human intervention, except where necessary for processing transactions or improving our services.

Industry Regulatory Disclosure Requirements

If applicable, we comply with industry-specific regulations (e.g., financial services, healthcare) and disclose any required information in line with local data protection laws.

Contact Information:

Phone: +86 133 0294 9187

Email: [email protected]

Address: Room 356, Chuangye Yinzhang Building, No. 13, Kejizhong 1st Road, Maling Community, Yuhai Street, Nanshan District, Shenzhen 518057, Guangdong, China

Support Hours:

Monday to Friday: 9:00 AM – 6:00 PM

Company Information: Business Name: Shenzhen Shijie Technology Co. Ltd.

Company No: 91440300MADLA6C153