Thank you for choosing Tosahwi. At Tosahwi, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy:

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

Contact Us: Before returning any items, please contact our return team at [email protected] to initiate the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

Package the Item: Pack the item securely in its original packaging, including any accessories you have provided. Include RA Number: Clearly write the provided RA number on the outside of the package.

Return Shipping: Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.

Refund Process: Once your return is received and inspected, we will send you an mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Non-Refundable Items:

Opened or used products

Gift

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges:

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Warranties

After your purchase, the product is subject to the respective our warranty policy.

Refunds

Once your return is received and inspected, we will send you an email to notify you about your refund.

If your return request is approved and your item(s) are returned successfully in line with our policy, your refund will be processed and you will be sent an email confirmation. Once we have issued a refund, this could take up to 3-7 business days to be reflected in your account.

Contact Information:

Phone: +86 133 0294 9187

Email: [email protected]

Address: Room 356, Chuangye Yinzhang Building, No. 13, Kejizhong 1st Road, Maling Community, Yuhai Street, Nanshan District, Shenzhen 518057, Guangdong, China

Support Hours:

Monday to Friday: 9:00 AM – 6:00 PM

Company Information: 

Business Name: Shenzhen Shijie Technology Co. Ltd.

Company No: 91440300MADLA6C153